Financial Policy and Patient Communication Guidelines

Upfront Written Financial Policy

At Next Journey Orthopaedics, we prioritize transparency with our patients. Our detailed written financial policy ensures you are well-informed about our billing practices. Before any services are provided, we require authorization and payment information. This streamlines our billing process and avoids delays.

 Credit Card on File Policy

To enhance your convenience, we require your credit card information to be securely stored on our payment processor’s platform. This card will only be charged after your insurance claim is processed, and you will receive an email notification detailing your patient responsibility. You have 48 hours to dispute the charge before payment is processed. Your card may be charged for visit payments not collected at the time of service, no-show or late cancellation fees, unresolved insurance discrepancies after 90 days, and outstanding balances over 90 days.

Credit Card on File Exemptions

Patients with the following coverages are exempt from providing a credit card on file: ACTIVE MEDICAID, WORKER’S COMPENSATION, STUDENT INSURANCE, MEDICARE along with a MEDICARE SUPPLEMENT POLICY, TRICARE-related policies, and PRIVATE PAY.

Pre-Visit Eligibility and Financial Responsibility

To avoid any issues related to eligibility and financial responsibility, we conduct eligibility checks at least 24 hours before your appointment. Our staff will proactively communicate with you to ensure you understand our payment policies and have clear expectations regarding the billing process

Upfront Authorization and Payment Information

We collect authorization and payment information before providing services. This practice helps us ensure accurate billing and reduces the potential for confusion or delayed statements.statements.

 Co-Pay Collection Before the Visit

For a smoother experience, we encourage the collection of co-pays before your visit, while you are in the waiting room. This allows our staff to address any questions or concerns you might have about our payment policies on the spot.

Efficient and Simplified Billing Statements

​We strive to make billing as straightforward as possible. In the event of an outstanding balance, we will send you monthly billing statements through both paper mail and electronic delivery. Our statements are designed to be clear and easy to understand, with prominently displayed payment options, including online and phone payments.

Empathetic Debt Collection Approach

​Our approach to debt collection is centered on empathy and understanding. Our trained professionals are here to assist you, approaching financial discussions with sensitivity and care. We aim to help you navigate your financial responsibilities without compromising your well-being. For any questions or further clarification on our financial policies, please reach out to our dedicated financial services team.