Durable Medical Equipment (DME) Policy – Next Journey Orthopaedics
Our Commitment to Transparency & Quality Care
At Next Journey Orthopaedics, we strive to provide our patients with high-quality Durable Medical Equipment (DME), including braces, supports, mobility aids, and post-surgical devices. To ensure a smooth process and clear understanding, we have outlined our DME policies regarding financial responsibility, insurance claims, and returns.
No Refunds or Exchanges on Durable Medical Equipment
Due to the nature of medical equipment and healthcare regulations, we do not offer refunds, returns, or exchanges on any DME items once they have been dispensed, fitted, or used.
This policy ensures:
Patient Safety & Hygiene – Once issued, DME cannot be resold or re-used due to health standards.
Manufacturer Guidelines – All DME is new and dispensed directly to each patient.
Proper Functionality & Fit – Our trained team ensures each item is fitted correctly before it is dispensed.
Please ensure you discuss fit, function, and comfort with our staff before taking possession of your equipment.
Patient Financial Responsibility – Deductibles & Co-Insurance
If your DME is billed through insurance, you are financially responsible for any deductible, co-pay, or co-insurance as determined by your insurance provider.
Key Points to Understand:
✔ Coverage Varies by Insurance Plan – DME benefits depend on your specific insurance policy.
✔ Out-of-Pocket Costs May Apply – If your insurance does not cover the full cost of the equipment, you are responsible for the remaining balance.
✔ Verification & Payment Requirements – We will verify your benefits and provide an estimated cost, but it is ultimately your responsibility to confirm your coverage.
🛍️ HealthMe DME Purchases – Not Submitted to Insurance
For patients who prefer to purchase DME items directly and without using insurance, we offer an easy-to-use link through HealthMe:
Important Notice:
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HealthMe purchases are direct-pay only.
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These purchases will NOT be billed to insurance.
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No reimbursement will be available through your insurance provider.
This option is ideal for patients who prefer to purchase DME independently or do not wish to involve their insurance provider.